FAQ
Frequently Asked Questions (FAQ)
Welcome to the Rider Oasis FAQ page. Below are answers to common questions about ordering, shipping, returns, and support. If you need additional help, please contact our support team.
1. How long does delivery take?
Estimated delivery timeframes are:
- Order processing: 1–2 business days
- Shipping transit: 6–8 business days
- Estimated total delivery time: 7–10 business days
For complete details, please review our Shipping Policy.
2. When does shipping time begin?
Shipping time begins after the order has been processed, not at the moment the order is placed. Processing typically takes 1–2 business days.
3. Do you offer free shipping?
Yes. We offer free standard shipping on all qualifying orders shipped within the United States. See our Shipping Policy for more information.
4. My tracking shows “In Transit” for several days. Is this normal?
Yes. Shipping carriers occasionally experience scanning or processing delays, and tracking updates may pause temporarily while the package is moving between facilities. If tracking has not updated for more than 5 business days, please contact our support team.
5. Where is Rider Oasis based?
Rider Oasis is a U.S.-based company operating as an online store, allowing us to offer competitive pricing and nationwide delivery.
6. What should I do if my item arrives damaged or defective?
If your order arrives damaged or defective, contact our support team promptly. We will assist you with a replacement or appropriate resolution in accordance with our Return Policy.
7. Can I cancel my order after placing it?
Orders may be canceled within 24 hours of purchase. Please contact us as soon as possible with your order number to request cancellation.
8. I entered the wrong shipping address. What should I do?
Please contact us within 24 hours of placing your order. Once an order has been processed or shipped, we may not be able to modify the delivery address.
9. What happens if my package is lost?
If a shipment is confirmed lost in transit, we will work with the shipping carrier to investigate the issue and arrange a replacement or refund when applicable.
10. What is your return policy?
We offer a straightforward return process. Please visit our Return Policy page for eligibility requirements and return instructions.
11. When will I receive my refund?
After the returned item is received and inspected, approved refunds are issued to the original payment method. Processing may take up to 7 business days, depending on your financial institution.
12. Do your products include a warranty or guarantee?
Most purchases are covered by a 30-day satisfaction guarantee. Additional product-specific warranty information may be listed on the product page.
13. How can I contact customer support?
You can contact us at info@rideroasis.com or visit our Contact Us page for assistance.
14. Do you ship internationally?
At this time, we ship within the United States only.
15. Do you have a physical retail location?
Rider Oasis operates exclusively online, allowing us to provide competitive pricing and convenient delivery.
16. Do you accept bulk or business orders?
Yes. For wholesale or bulk purchase inquiries, please contact our support team for assistance and pricing details.
17. How can I track my order?
Once your order ships, you will receive an email containing a tracking number. You can also track your shipment using the Track Order page on our website.